Refund Policy
Welcome to Craft Fabrica! We’re excited to have you here and want to ensure your experience is smooth, transparent, and enjoyable. The following Terms of Service outline your rights and responsibilities when using our website, services, and digital products. By purchasing or accessing our offerings, you agree to the following terms:
1. Digital Product Nature
Craft Fabrica specializes in providing high-quality digital products that are accessible immediately upon purchase. Due to the nature of digital files, once a product has been downloaded or accessed, it is deemed used, and we cannot offer refunds for these items. By making a purchase, you acknowledge that refunds are typically not provided for digital products after download.
2. Refund Policy
We take pride in the craftsmanship and quality of the digital designs we offer at Craft Fabrica. However, as part of our dedication to customer satisfaction, we are open to reviewing refund requests in specific situations. These include:
- Duplicate Orders: In cases where the same product is purchased more than once unintentionally.
- Exceptional Circumstances: At our discretion, we may consider refunds for other unforeseen issues on a case-by-case basis.
While we reserve the right to decline refunds for digital products, our goal is always to be fair and to support our customers whenever possible. Refund requests can be submitted by emailing us at [email protected]. Our team will assess each request carefully, and we will strive to provide a resolution that balances our policy with your needs.
3. Customer Satisfaction Commitment
Although refunds are generally restricted, we are wholeheartedly committed to your satisfaction. If you experience any problems with a download, file corruption, or if the product doesn’t meet your expectations, please reach out to our customer support team. We believe in continuous improvement and will make every reasonable effort to address your concerns, whether through troubleshooting, providing additional guidance, or considering alternatives.
4. License and Usage Rights
When you purchase a digital product from Craft Fabrica, you are granted a non-exclusive, non-transferable license to use the product. The digital files remain the intellectual property of Craft Fabrica, and you are prohibited from reselling, redistributing, or sharing these files, either in their original form or as modified versions. The use of our products is limited to personal or commercial use in accordance with the licensing terms provided with each product.
5. No Warranties
Craft Fabrica provides its digital products “as is” without any warranties, express or implied. We do not guarantee that our digital products will meet all your specific needs, and we are not responsible for any issues that arise from their use.
We strive to maintain the highest quality standards, but you acknowledge that your use of our products is at your own risk.
6. Limitation of Liability
In no event shall Craft Fabrica, its affiliates, or employees be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use or inability to use our products, even if we have been advised of the possibility of such damages. Our total liability in connection with your use of the site or products shall not exceed the amount you paid for the specific product in question.
7. Changes to Terms
Craft Fabrica reserves the right to amend these Terms of Service at any time without notice. We recommend you check back periodically to stay informed of any updates. Your continued use of the site and products following the posting of changes will constitute your acceptance of those changes.
8. Contact Information
If you have any questions about these Terms of Service, our refund policy, or need assistance, please contact us at [email protected]. We are here to help and appreciate your trust in us.
Thank you for choosing Craft Fabrica! Your creativity is important to us, and we are dedicated to providing you with the best digital resources to inspire your projects.
